Negative reviews are an inevitable part of running a business. But how you handle them can define your reputation. One Australian real estate agency became a glaring example of what not to do, turning a dissatisfied renter’s Google review into a full-blown scandal. The story serves as a cautionary tale for businesses everywhere.

The Story: The Angry Tenant vs. the Vengeful Agency

A renter, frustrated with an agency’s service, left a negative Google review after reporting them to NSW Fair Tra

Negative Google reviews can feel like a punch to the gut for small business owners. They’re not just hurtful—they can damage your reputation and deter potential customers. That’s why ignoring them isn’t an option.

If managing your online reputation hasn’t been a priority, now is the time to take control. Whether you’re handling it yourself or seeking professional help, your goal is to make sure your Google reviews truly reflect the quality of your business.

Did you know?

* 87% of customer

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