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Call Centers Introduce ‘Emotion Canceling’ AI as a ‘Mental Shield’ for Workers

Posted on June 18, 2024

Call center employees have notoriously unpleasant jobs. They field questions from disgruntled customers all day long and can only respond with corporate-mandated jargon. Many expect AI will one day replace these customer service jobs, but for now, several corporations are using AI to address the incredible emotional…

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