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H&M Begins Charging Customers for Online Returns as Retailers Move to Reduce Emissions

Posted on September 20, 2023

H&M has joined a growing list of retail stores that have begun charging customers to return their online purchases by taking the cost out of their total refund. The retailer started testing charging for returned items in September of last year in the U.S. but has now branched out to the UK with other local stores…

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