When Responding to Negative Reviews Goes Wrong: A Lesson from an Australian Real Estate Agency

Negative reviews are an inevitable part of running a business. But how you handle them can define your reputation. One Australian real estate agency became a glaring example of what not to do, turning a dissatisfied renter’s Google review into a full-blown scandal. The story serves as a cautionary tale for businesses everywhere.

The Story: The Angry Tenant vs. the Vengeful Agency

A renter, frustrated with an agency’s service, left a negative Google review after reporting them to NSW Fair Tra