While tech companies market AI as a productivity tool for everyone, a UK government study reveals an unexpected result: Neurodiverse employees may be benefiting far more from chatbots than their neurotypical colleagues.
The UK’s Department for Business and Trade recently released evaluation results from its Microsoft 365 Copilot trial showing that while overall satisfaction was 72 percent, neurodiverse employees reported statistically higher satisfaction (at a 90 percent confidence level) and were more likely to recommend the tool (at a 95 percent confidence level) than other respondents.
“It’s leveled the playing field,” one participant with ADHD told researchers during follow-up interviews. One user with dyslexia said that the tool “empowered” them to perform tasks with confidence they previously lacked, particularly in report writing. Another dyslexic participant drew direct comparisons to existing accessibility software, noting that Copilot “does a hell of a lot more” than traditional assistive technology while being “embedded in your applications” rather than requiring separate programs.
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